Throughout the past 12 years, we've delivered an outstanding quality of services to our clients, enhancing their experience with us each and every day. The quality of our services is always highly valued by our clients, which is proven by the 98% Customer Satisfaction Rate as per our latest survey.
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We believe that proper operational strategy is the key to our success and to happiness of our Clients, that is why we have been successfully implementing 5 phases of Customer Service Excellence for years already.
These phases help our Clients get 100% transparent, clear information and be updated about each single step of business setup, UAE Residence Visa, and corporate bank account opening procedures. Having this special procedure helps us keep everything under control with the predictable result.
5 PHASES OF EXCELLENT CUSTOMER SERVICES
At My Business Consulting DMCC
PHASE 1 – Prompt Response to Client’s Request
Hyper-personalized proposal or solution for the Client’s request is sent within 24 hours max. We review clients’ requests very carefully and deliver hyper-personalized solutions as per their business requirements, budget, and a timeframe.
PHASE 2 – 100% Transparency & Efficiency
All service stages and costs – either governmental or ours are provided on our website and in proposals with a detailed breakdown.
We do respect Clients’ time. We have developed various online application forms, to make sure our clients do not have to bother of printing questionnaires, collecting paper documents, doing scans and uploading them. All applications can be submitted online within 5 minutes.
PHASE 3 – Excellent Services
We work hard to enhance the experience of our Clients every day. Therefore, we provide almost 24/7 Customer Support through all Social Media channels, WhatsApp, webchat, email and full support conducted by a dedicated Manager.
Quality Control of each project is conducted by the Operational Manager, who ensures the completion of services within agreed budget and timeframe.
PHASE 4 – Outstanding Completion
After completion of services, Clients receive a full package of documentation, a Statement of Account with detailed specification of how their funds were utilized and original invoices/receipt vouchers. We close the service only after measuring the level of clients’ satisfaction by requesting them to complete an Online Survey Form.
PHASE 5 – Maintaining Communication
We nurture relationships with each Client for years by building a thorough communication through weekly newsletters, Social Media, and providing full Customer Support even when the services are completed.